Reference

Open Your Legal Starting Point

Our legal page sets out how account access, data use, cookies, and DANA, OVO, GoPay, and QRIS records work when you use the lobby from Indonesia, including Semarang.

Local-law accessCookie choicesData request pathPayment record rules
rumpitoto Open Your Legal Starting Point
CONTACT PATHS

Contact Us About Legal Requests

A legal question should reach the right desk, not sit inside a game chat. Use live chat for account access questions from 08:00 to 24:00 WIB, or send documents by email when the issue needs written handling. We may ask you to confirm your registered phone number, email, recent DANA, OVO, GoPay, or QRIS reference, and Profile page details before we discuss account records.

Team online

Live chat

Use live chat from 08:00 to 24:00 WIB for urgent legal access questions, including locked accounts, name mismatches, or document prompts shown after login. Keep your registered phone near you for confirmation.

Email desk

Send written legal requests to [email protected] when you need a data change, account closure record, or payment dispute file. Include your account ID, registered email, and one recent QRIS or wallet reference.

Account page

Open Profile, then Verification, to check the details we use for legal checks. If a field is wrong, contact us before making another deposit through DANA, OVO, GoPay, or QRIS.

DATA CARE

Manage Your Legal Data Choices

Legal handling is built around records you can identify: login time, device type, wallet reference, and account change history.

Data we collect

We record registration details, login signals, device type, IP region, and payment references tied to DANA, OVO, GoPay, or QRIS. These records help us confirm account control and handle legal disputes.

Cookie use

Cookies keep you signed in, remember language choice, and help detect risky access patterns. You can manage browser cookies in Chrome or Safari settings, but blocking them may require fresh verification.

Account security

We may pause withdrawals, profile edits, or game access when login location, device behavior, or wallet ownership changes sharply. This legal pause helps us confirm that you control the account.

Retention rules

We keep account, wallet, and dispute records as long as needed for legal, audit, and fraud-control reasons. When records are no longer required, we reduce or remove data where our process allows.

Change requests

Ask us to correct profile data through [email protected] or live chat. We will compare your request with registered email, phone, and recent wallet references before changing legal account details.

Lawful contact

If a lawful request reaches us, we handle only the account details needed for that request. We do not discuss your records with another person unless verification and legal grounds are clear.

Ask Legal Questions Before Joining

Before you open an account, read the points below so you know how our legal terms affect access, data, cookies, documents, and payment records. The answers are written for common Indonesia account situations: phone changes, wallet mismatches, verification prompts, and questions about whether you may use the lobby in your location.

Access depends on local law and is available only where local law permits. We may check your region, device signals, and account details before allowing deposits, withdrawals, or entry to game categories.

We may ask for your registered phone, email, account ID, profile name, and payment reference from DANA, OVO, GoPay, or QRIS. We use these details to confirm control of the account.

A withdrawal may pause when wallet ownership, login location, or profile data does not match earlier records. We compare the transaction reference with your account history before releasing the next account action.

Cookies help connect your browser session with your account and security checks. If you clear them, the system may ask for another login step or fresh verification before sensitive account actions.

Yes. Contact live chat or [email protected] with your account ID, registered email, and a recent wallet reference. We verify those details before changing name, phone, or email records.

Yes. DANA, OVO, GoPay, and QRIS transactions leave references we match to your account. We keep those records for account reconciliation, dispute handling, audit needs, and fraud-control checks.

Our support team receives your message first, then routes legal requests to the desk that handles account records. Live chat runs 08:00 to 24:00 WIB; email is better for documents.